There are several factors you should consider when selecting a social media channel. Target audience, product/service characteristics, amount of internal staffing/resources, time and technology savvy are just a few. Another one to consider is simply the volume of traffic and use of a social media channel.

Good place to get solid data is Hitwise. The latest data tracks everything from top 20 Websites (ranked by visits), top search engines by volume/visits to top 20 social networking websites. No suprise on the results, Facebook (for the week of 9/26/09) was the number one most visited social networking site at 41%. MySpace, YouTube, Tagged and Twitter round out the top five.

If you want to know where to focus your Internet marketing efforts this data can help! Enjoy!

By Roving Social Media Reporter: Kristen Weaver

I can’t tell you the last time I was actually awake at 6am…. but this morning I woke up bright and early to get ready for Meredith Oliver’s new seminar as part of the WOAMTEC Social Media Bootcamp! Today’s session is on LinkedIn, and I’m looking forward to learning more about this powerful business networking tool.

My drive across town was an eclectic mix of old school Janet Jackson (Miss Jackson, if you’re nasty), The Ting Tings and Iron Maiden. Fashionably arriving about 40 minutes early (in true Kristen Weaver style), grabbed a blueberry bagel (from Via Panera), a banana and some orange juice – I’m set up, logged in and ready to learn about LinkedIn!

Meredith’s boot camps are really great because she does so much hands-on training. We all were able to bring our personal laptops to plug in and follow along. Because honestly, hands-on is one of the best ways to learn and become familiar with these new tools.

Ahh, Allen has arrived and decided to harass me about my upcoming housewarming party. If you don’t know Allen, he’s Meredith’s husband (aka Partner in Crime) and super-dad to Brady and Molly Oliver (Molly is the fabulous facebooking dog and infamous, in her own right).

8:30 am – Meredith just kicked off the lesson! Everyone is so attentive! She’s opening by asking everyone what new ideas they took with them following last week’s Facebook session and how they’ve used them. Lots of great accomplishments! Everyone’s been working on their Fan pages, linking and “being wild” – ok, well some of them got the message Read more »

On a time crunch? Let’s talk shop… quickly.

Social media can be tedious, long and sometimes overwhelming. But let’s talk about ways to fix that on days when time is money – and you’re short on both! There are 86,400 seconds in a day. If you can spare 300 of them, we’ll be in good shape.

First – using a web client that specifically targets your needs is critical. I prefer to use Mozilla Firefox because of their new improved speed features. Browsing has never been faster, bookmarking has never been simpler, and finding things in a crunch has never been better. Consider it your own “PIA” (Personal Internet Assistant). Firefox has this cool “Awesome Bar” (you may know it as the address bar) that will use your words to find things you’re looking for quickly and easily. Over time, it actually adapts to your preferences to find your favorite websites faster!

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In my seminars and workshops, I frequently talk about the dramatic plunge in consumer confidence and how that impacts their willinging to buy your goods and services. I cite a study conducted by PR firm Edelman which studied “informed publics” between the ages of 25 to 64 and explored this group’s level of trust in four institutions: business, government, media and NGOs. Results reveal the lowest across-the-board levels of trust since the survey began ten years ago. What does this mean to you? Your consumers don’t trust you!

The solution I am proposing is to use social media to reestablish trust by allowing your raving fans to do the selling for you! Who do consumers trust? Each other! We naturally trust our neighbor’s referral over any type of formal advertising. Traditionally this has been called “word-of -mouth” marketing.

Here is the GREAT news. Social media is word-of-mouth networking on steriods. And, this is no longer just my supposition. Today eMarketer.com published a study that confirms online advertising trust is on the rise worldwide. “According to the “Global Online Consumer Survey” by Nielsen, 41% of worldwide Internet users trusted online advertising.” In fact, the study reveals the number one advertising tactic trusted by consumers is “recommendations from people I know”. You should definitely check out this fantastic article by eMarketer.com.

This strategy will require risk on your part. What if the reverse happens? What if someone says something negative? Can negative comments destroy all the trust you’ve worked to build up? Yes, if you don’t have a service recovery plan in place. You need a step by step plan in place to handle any negative posts. The plan should answer the following questions:

• How fast will you respond?
• What will your message be?
• How will reassure your other online followers?

With a plan a place you can effectively handle negative posts. AND, get this….you can actually earn MORE trust by allowing an honest dialogue to take place, showing that you have a plan in place and that you take your customer’s concerns seriously. This is the mark of a trustworthy company.

But, let me quell your concerns about negative posts. I monitor a lot of “business” social media sites. I don’t see a lot of negative posts EXCEPT for the big “corporation” type companies. Why? No one wants to fire the first shot across the bow. I believe we are all thinking “If I start the negative avalanche it will eventually catch up to me!” We are afraid to say something negative about another business in fear someone else will do it to our business. Make sense? In fact, I mostly find social media pages for small businesses to be a sickening love fest of unrealistic proportions!

Start allowing your past, current and future customers to talk to each. They can sell you better than you ever will. Open up the dialogue and reap the rewards.

We practice what we preach! Please post a comment below and we invite you to disagree! And, we invite you to become a fan of the Internet Marketing Hotline on Facebook!

Need help with social media? Sign-up for Meredith’s Social Media Boot Camp, Aug. 11, 18 & 25 at the HBA of Metro Orlando.

LinkedIn is the best un-new social networking site for business professionals in today’s market.

Why?

First of all, let’s get the basics of LinkedIn and why it’s a site you should be on. LinkedIn was actually launched back in 2003, but had a slow following until the recent popularity of social media sites for business. Prior to that, using LinkedIn was a bit taboo because no professional business person would ever resort to social media to advertise themselves! Oh, how things have changed.

The main idea of the site is to connect business professionals with other business pros that they trust, have worked with or know personally. These connections are carefully maintained by the site to avoid spammers and friend gatherers by asking questions before making a connection with another person. It also helps connect your “6 degrees of separation” by joining groups of other like-minded professionals that you can network with.

Here are the best ways to optimize your experience on LinkedIn:

Write Recommendations
Recommendations are critical in the LinkedIn business experience. Knowing your connections and sharing kudos of their diligent work ethic, creative chutzpah and reliable lunch-dates shares not only help them look good, but you, too! I still believe  that the kindest compliment one can give is a recommendation or referral of their services to others. Proper LinkedIn etiquette states that you should always return the favor of a recommendation.

Join Groups
Joining, and actively participating, in groups will not only establish yourself as an expert in your field, but also connect you to other like-minded business gurus. Participating in the groups helps you to share interesting news articles, questions you may have relating to your business, or just asking thought-provoking questions. There are groups out there for nearly anything you can imagine, and if you can’t find one that suits you – make your own! Becoming a group administrator is super easy, so long as you have the time to keep up with it!

Meet new connections
Your connections connect you with their connections (wow, that’s a mouthful!) and gives you the opportunity to meet and share your experiences with other people in your industry or neighboring industries.If you see people in a “people search” with a “2″ or “3″ by their name, they are connected to you through one or 2 other connections. Bridge the gap! You may also see people with “group” next to their name, showing you that this person shares a common group with you. These are all great people to connect with on a more personal level!

Look for new opportunities
LinkedIn’s job search is one of the highlights of this social site, branching the gap between social and business. Since your profile is much like a resume, full of job experience, personal statements and recommendations – their job search is a great place to look for local (or non-local) employment opportunties. In an economy with high unemployment, if you’re recently laid off or just looking for the next best thing, LinkedIn’s job boards weed out the junk, don’t spam you with offers for community tech-colleges, and keep your job search simple. It’s also a great place for employers to find qualified candidates for their company, by noting when candidates with multiple recommendations are preferred; as well as other important criteria for their business.

Advertise your blog
Who doesn’t have a blog these days? Whether it’s a personal blog of your child’s first year, about your latest hobbies, or business related – you can use the WordPress plugin to showcase your most recent blog posts on your profile. This helps to drive traffic and interest to your blog.

Use the apps
Whether you’re using an iPhone, Palm Pre, or Motorola Startac (ha, remember those? I used to have one!) you can access the LinkedIn app or mobile site for easy, on-the-go, access to LinkedIn! All you need is a web browser and data plan and you can keep up with all things LinkedIn!

So what’s the end result here? LinkedIn can offer a slew of new opportunities if you just know how to get the most out of the site and optimize your Professional-Social Media experience!

Today I had the pleasure to speak for the Altamonte Springs Woamtec Chapter and what lovely ladies! Their energy and enthusiam was contagious. Thank you for having me!

I shared with them my ”fab five”…my five favorite FREE online tools. As a busy power mom, I use these tools on a daily basis. I believe technology should make our lives easier not harder! If a technology tool doesn’t save me time and/or money it is off the list! Enjoy my list and I hope they make your life easier as well!

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Cell phones aren’t just for phone calls anymore, and with the new and improved cellular products vastly available (to anyone who’s willing to pay for them), your cell phone can do so much more than send a text message or take a picture. Many cell phones have the ability to navigate you through GPS, find a restaurant near you to eat, make appointments, take videos, listen to music, and even watch TV!

Social networking is all about time and communication – 2 things that cell phones have made so much easier. Many people are in a hurry now-a-days (who isn’t?), and cell phones have the ability to help keep you updated when you’re on the go. You can send e-mails through your phone to important clients or schedule an important meeting that you can’t forget in your phone’s calendar. You can even use the internet on your phone, whether it is looking up information or just checking your Facebook. There are many applications a phone can offer, but everything comes with a price.

So no matter who your carrier, here are a couple of great options for keeping you in the loop while you’re on the go!

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Are you having trouble keeping all of those little status updates current? I mean, really – there’s Facebook, Twitter, LinkedIn, Myspace… and it never ends! By the time you update your third website, the first one is already outdated!

There have been a lot of new widgets and applications that you can add to your blog, website and other social media places that will feed directly from your twitter account – but some are still incompatible, like LinkedIn.

So what’s a gal to do? Check out ping.fm! Ping is a free service which allows users to post to multiple social sites simultaneously.

As social media grows in popularity, more of these “hybrid” sites are popping up, allowing us to pull all of our other websites together with one simple interface. Ping is one of the most inclusive sites, with the easiest level of usage and broadest range of coverage.

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If you are like me, you already have tons of phone calls and emails to keep up with. Just the thought of adding more online to-do tasks like updating LinkedIn and remembering to “tweet” routinely on Twitter is mind blowing!

Here is the good news. It gets easier. Several months ago I made a dedicated effort to be more active with social networks and here is the secret; using social media is just like any other habit you want to cultivate, make it part of your daily routine and it happens.

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Save Clicks!

Remember “save the cheerleader, save the world”…a phrase made popular during the first season of the television show Heroes? 

In this post, I am going to teach you how to save yourself repetitive clicks and maximize your time. Okay so saving clicks may not save the world, but you just might find yourself less frazzled and more productive!

If you are like most people I know, you are short on both money and time these days. You are working harder and longer than ever before and making less money doing it. Sound familiar?

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